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Brilliant Springs
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Brilliant Springs

Shipping & Delivery Policy

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SHIPPING/DELIVERY POLICY

Brilliant Springs EdTech provides 100% online products and services. Since we do not ship any physical goods, this Digital Delivery Policy explains how customers receive access to their purchased digital courses, learning materials, and online resources.

  1. No Physical Shipping

Brilliant Springs EdTech does not deliver any physical items.
All products—including courses, digital content, e-books, and learning materials—are delivered electronically through our website or via email.

There are no shipping charges, no courier services, and no physical delivery timelines.

  1. Delivery Method (How You Receive Your Product)

After a successful purchase:

  1. Online Courses
  • Course access is granted instantly or within 2 hours after payment verification.
  • You will receive:
    • A confirmation email
    • Login details or course access activation (if not already registered)
  1. Downloadable Digital Products
  • Digital materials (PDFs, worksheets, e-books, etc.) are delivered via:
    • Direct download link on the website
    • Email download link sent to your registered email address

Download links remain accessible for [insert duration or “as long as your account remains active”].

  1. Webinars, Live Classes, or Online Events
  • Access details (meeting link, schedule, instructions) will be sent via email 24 hours before the event.
  1. Delivery Time
  • Most digital products are delivered instantly after payment.
  • In rare cases (payment gateway delays, verification issues), delivery may take up to 24 hours.
    If you do not receive access within this time, please contact us immediately.
  1. Technical Requirements

Customers are responsible for ensuring:

  • A stable internet connection
  • A compatible device (computer, tablet, or smartphone)
  • Updated web browser
  • Valid email address for receiving access details

Brilliant Springs EdTech is not responsible for delivery failures caused by incorrect email addresses or customer-side technical issues.

  1. Access Issues / Non-Receipt

If you have not received your digital product:

  1. Check your spam or promotions folder
  2. Verify your registered email address
  3. Ensure payment was successful

If access is still missing, contact us with your order ID for assistance.

  1. No Refund / No Cancellation

All digital products are non-refundable and non-cancellable, as stated in our Refund Policy.
Once access is delivered, the transaction is considered complete.

  1. Policy Changes

We may update this Digital Delivery Policy at any time. Changes will take effect from the “Last Updated” date.

  1. Contact Information

For delivery issues or support, contact:

Brilliant Springs EdTech – Support Team
Email: info@brilliantsprings.com
Website: https://brilliantsprings.com/